Section One: Processing Information


PRO TIP:

It's best when agents have gathered all necessary information about the business's processing activities prior to submitting an application. Processing activity information includes: 

  • Monthly card volumes
  • Average and maximum transaction amounts 
  • Sales methods


In some instances, sales agents may be required to provide additional information which includes:

  • Encryption methods used for online transactions 
  • Advertising strategies 
  • Billing methods  
  • Fulfillment processes


Complete all the required fields with an asterisk (*). Fields include:

  • Visa/MC/Discover monthly card volume (Entering accurate estimates will help to avoid discrepancies later in the application process)
  • American Express monthly card volume (Entering accurate estimates will help to avoid discrepancies later in the application process)
  • Average transaction amount (Figures should reflect the business's actual transaction patterns to ensure accurate risk assessment)
  • Max transaction amount (Figures should reflect the business's actual transaction patterns to ensure accurate risk assessment)
  • Sale method (The dropdown menu indicates how the business conducts its sales transactions e.g., Swiped/EMV, Keyed/Moto, Internet/E-commerce)
  • Product/Services sold to


Once all required fields have been completed, click "Next."


Section Two: Business Information

PRO TIP: If an agent doesn't have OR doesn't know some of the information about the merchant, the agent can either type "UNKNOWN" into the field or they can insert random characters such as all zeroes. This will help provide a visual that the merchant needs to enter their information into those fields.

  • Legal name of the business
  • DBA name
  • Although the "Business Website" is not a required field, it is required for businesses that are either 100% e-commerce or online businesses
  • Business phone number
  • Business open date
  • Type of business ownership
  • Federal Tax ID
  • Business type
  • Detailed explanation of products or services sold
  • DBA Address

  Once all required fields have been completed, click "Next." 


Section Three: Bank Information

PRO TIP: 

It's best when agents have gathered all the required banking information to complete this section. 

  • Enter the bank name in the "Bank Name" field and ensure that the information is accurate to avoid processing errors.
  • Enter the bank routing number in the "Bank routing number" field and verify that the routing number has been entered accurately. 
  • Enter the bank account number in the "Bank account number" field and verify that the account number has been entered accurately to prevent failed transactions. 
  • Re-enter the bank account number in the "Confirm bank account number" field. This step is crucial to ensure the account number is entered correctly.

Once all required fields have been completed, click "Next."


Section Four: Personal Information

PRO TIP: If an agent doesn't have OR doesn't know some of the information about the merchant, the agent can either type "UNKNOWN" into the field or they can insert random characters such as all zeroes. This will help provide a visual that the merchant needs to enter their information into those fields.

Complete all the required fields with an asterisk (*). Fields include:

  • First name
  • Last name
  • Email 
  • Title
  • Phone number
  • Social security number
  • Address
  • City
  • State 
  • Postal code

Once all required fields have been completed, click "Next."


Section Five: Pricing & Equipment

PRO TIP: It's best when agents have gathered all necessary information prior to completing this section. Key information includes:

•    Pricing details

•    Equipment requirements 

•    Any specific notes or instructions relevant to the account. 

Gathering all necessary information in advance will streamline the setup process and minimize potential delays or errors.

 Step 1: Select Pricing Method 

  • Choose the appropriate pricing method from the dropdown menu. 
  • Options may include 'Flat Rate' or 'Pass Through', depending on the agreement with the merchant. 
  • It's worth noting that the pricing method selected will determine the subsequent fields and rates required for configuration.


Step 2: Enter Discount Rates 

Input the agreed-upon discount rates for Visa/MC/Discover and American Express. Also, input the flat signature debit discount rate.

Note: Ensure the rates entered are accurate and match the terms negotiated with the merchant to avoid discrepancies in transaction processing.


Step 3: Set Discount Payment Method 

Specify whether the discount payment method is 'Daily' or 'Monthly' based on the merchant's preference and agreement terms.

Note: This setting determines how frequently the discount is applied and reflected in the merchant's account.


Step 4: Input Fees 

Enter any applicable fees, such as authorization fee, batch fee, annual fee, monthly minimum, monthly service fee, and monthly settlement fee percentage.

Note: These fees should be clearly defined in the merchant agreement. Ensure accuracy to maintain transparency and avoid disputes.


Step 5: Configure Other Card Types 

Specify whether to accept PIN debit transactions and EBT/Cash Benefit transactions by selecting 'Yes' or 'No'. If 'Yes', enter the PIN-based debit discount percentage and PIN debit transaction fee.

Note: These settings determine the types of cards the merchant can accept and the associated fees and discounts.


Step 6: Add Information/Notes 

Provide any additional information or notes, including technology needed, payment details, shipping instructions (if applicable), and account context/notes.

Note: This section is crucial for capturing any specific requirements or instructions that may not be covered in the standard fields.


Step 7: Navigate to the Next Step 

After completing all required fields and adding necessary notes, click the 'Next' button to proceed to the next step in the setup process.

Note: Ensure all information is accurate before proceeding, as changes may be more difficult to implement later.

Once all required fields have been completed, click "Next."


Section Six: Attachments

Important: The file size is 10MB or less.


Step 1: Click the 'Add Attachment' button to open the attachment options. This will open a dialog box where you can specify the file to upload.


Step 2: Enter File Name: Enter the desired file name in the provided field. If no name is entered, the original file name will be used. PRO TIP: This step allows you to rename the file as it will appear in the system.


Step 3: Click the 'Choose File' button to browse your computer and select the file you wish to attach. A file explorer window will open, allowing you to navigate to the file location.


Step 4: After selecting the file, click the 'Upload' button to upload the file. The file will be uploaded to the system and associated with the current record.