1

Step 1

Click 'Merchants'

 

2

Step 2

Click 'Manage Merchants'

 

3

Step 3

Type in DBA name

 

4

Step 4

Click 'Merchant Name'

 

5

Step 6

Copy Gateway ID

 

6

Step 7

Click 'Help'

 

7

Step 8

Click Contact us hyperlink

 

8

Step 9

Click 'Support cases' button

 

9

Step 10

Click 'View cases' link

 

10

Step 11

Click 'Create new case' button

 

11

Step 13

Type Gateway Closure in subject

and then type 'Please close gateway ID [ENTER GATEWAY ID]'

 

12

Step 14

Click Submit

 

13

Step 15

Copy Case number

 

14

Step 17

Click 'Add note' button

 

15

Step 18

paste case number in note to keep track of closure