? Purpose:
This card's purpose is to provide steps and guidance on how to get in touch with First Data Buypass in case of errors when attempting to download FD150 or other FD terminals.
***These steps are only for FD150 or other FD terminals boarded with a Buypass TID and MID.***
✔️ Procedure:
- Locate the MID in MxConnect for business verification
- Call Priority (FD - 1-800-935-5961) and wait on the line until the next available agent
- Priority agent will ask you for the MID # and to verify the business
- State you are receiving errors when attempting to do a full download on an FD150 with Buypass and ask if they can transfer you over to Buypass while staying on the line for verication purposes
- Once connected with Buypass, they may ask you what the MID and TID are (commonly found in the notes section on the merchant account
- State your reasoning for calling and that you are receiving said error when attempting to full download the file build
? Additional Resources:
- Reference for Full Download https://paycompass.freshdesk.com/en/support/solutions/articles/70000685643-fd130-150-full-download