SUMMARY:

LQpay is a healthcare-focused patient-payments platform for medical, dental, veterinary, and similar practices. It connects with a practice-management system or EMR/EHR to send mobile statements, collect balances by text/email, card-on-file, recurring plans, ACH, or in-office contactless payments, and automatically post payments back to the patient account.

LQpay works like an automated patient-payments assistant for a healthcare practice. Instead of staff mailing paper statements, manually calling patients, collecting payment at the desk, and then entering every payment into the practice-management system, LQpay can identify a patient’s balance, send a secure text or email payment link, let the patient pay from a phone, securely save a card for future balances, and post the payment back to the patient record. It is designed especially for post-insurance balances, recurring payment plans, contactless checkout, and reducing front-desk collection work



SECTION I:  Product Overview

  • Invoicing: Yes, but with patient-facing sms or email
  • Recurring Billing: Yes
  • Payment Pages: Yes
  • Scheduled Payments: Yes
  • Send automated reminder to customers for payment: Yes
  • Supported Gateways: Authorize.net, Stripe, Worldpay, Fiserv/First Data, TSYS, Cybersource, and NMI
  • ACH: Yes
  • QR Code Payments: Yes
  • Number of users & cost per user: unlimited
  • Role based permission settings: Yes
  • Card authorization with card vaulting: Yes
  • B2B capabilities: No
  • Text to pay: Yes
  • Inventory: No. 
  • Vault multiple payment methods per customer: Yes
  • Create new customer records upon completing a payment: No
  • Fraud controls: Yes
  • Customizable receipts: No
  • Methods of payment acceptance: Cash, credit/debit, checks, and ACH
  • Supported pricing models: Interchange Plus, surcharge, dual pricing
  • Multi-location reporting: No


SECTION II: Hardware and Technology

  • Mobile app companion: Yes, on PAX A920
  • Works with Bluetooth card reader: No
  • Tap to pay: Yes, via terminal
  • Optional payment devices: No
  • Compatible software: Most Windows-based patient management systems including Allscripts, Centricity, ChiroTouch, CrystalPM, Denticon, Dolphin, Eaglesoft, eClinicalWorks, EZ Vet, Open Dental, OrthoEdge, OrthoTrac/Carestream, PracticeWorks, Rapid PM, and SilkOne 


SECTION IV: Resources


SECTION V: How to Book an LQpay demo with the Sales Support team

  1. Agents should schedule a demo at least 2-3 days in advance. LQpay reps may not be able to accommodate a demo request with short notice. 
  2. Agents will send an email request to sales@paycompass.com 
  3. The agent will need to provide the following information when sending an email to the sales team


  • The email addresses for all attendees, including the agent's email address
  • Customer DBA Name
  • Please provide 2-3 day(s)/time(s) where the practice is available for a demo. IMPORTANT: Please provide the time zone for the practice. 
  • Share any information that will help the LQpay representative to prepare for this meeting. Example: Who will be representing the practice on the demo? What challenges are they facing with their current payments provider? Etc. 
  • What practice management/EMR/billing software is being utilized for payments?
  • Are credit card payments currently integrated/auto-posted into the PM/EMR/billing software?
  • Does the client currently have any of the following advanced payment features? 


  1. Text to pay?
  2. Card on file?
  3. Mobile/smart card readers
  4. Automatic payment plans
  5. Electronic statements
  6. Online payment pages



3 LQPay Plan Options:


Essentials:  $79


Practices needing foundational mobile payment collection, card-on-file, contactless text/email payment options, recurring plans, reporting, and web-portal access. 


LQpay Essentials is a fit for a healthcare practice that needs to modernize patient payment collection without replacing its practice-management software. It gives staff a central web portal to send patients secure payment links by text or email, accept payment remotely or in-office, store a card on file, establish recurring payment plans, and review payment activity.

For example, a dental office completes insurance adjudication and learns that 200 patients have remaining balances. Instead of printing statements and assigning staff to make collection calls, the office can upload or retrieve the balances, send actionable mobile statements, and allow patients to pay from their phones. This improves convenience for patients and gives the office faster collection with less paper, fewer manual calls, and less staff effort.

Key Essentials-oriented capabilities include:

  • Provider Portal for payment administration.

  • Mobile billing statements through SMS and email.

  • Text/email payment links.

  • Card-on-file/tokenized payment data.

  • ACH payment acceptance.

  • Automatic recurring payment plans.

  • Real-time transaction reporting and Excel export.

  • Contactless payment options and compatible payment devices.

  • Configurable patient messaging.


Enhanced:  $200/mo


Practices needing deeper embedded payment capability within the practice-management system through Synapse software.


Elite:  30 bps ($300 min)


Practices needing more advanced robotic process automation, appointment-calendar workflow support, one-click/zero-click collection, and more comprehensive payment posting automation.



LQpay Enhanced and Elite plans are better for practices that want payments embedded more deeply into the clinical or practice-management workflow, especially those handling a high volume of appointments, insurance-residual balances, and post-visit patient collections.

For example, an orthopedic, multispecialty, dental, or veterinary group may want staff to choose the patient directly from the appointment calendar, retrieve the current balance, send a mobile payment request or collect from the card on file, and have the payment automatically posted to the patient account. LQpay describes Synapse as its embedded-payment capability and RPA as the automation layer that transfers payment data back into the EMR/EHR or practice-management system.

Premium-oriented capabilities include:

  • Embedded payments from within the practice-management system.

  • Synapse integration for most payment types.

  • RPA-based financial-data and payment-posting automation.

  • Patient selection directly from an appointment calendar, where integrated.

  • One-Click and Zero-Click workflows for card-on-file collection.

  • Complimentary Wi-Fi touchscreen POS terminal in certain Zero-Click deployments.

  • Real-time surcharging reports and configurable compliant surcharging.

  • Deeper integration and implementation support for the specific EMR/EHR/PMS.