Take note of the four callouts to the bottom left of the image.
- Attach files to the reply
- Canned responses - Click here to view canned responses that can be added directly to the reply.
- Suggested Solutions - Utilize this to review articles with relevant information that can be copied and pasted into the reply.
- Canned Forms - Utilize this to send one of the many forms that either sales agents or merchants may request or require