PayCompass

What is Freshdesk? Freshdesk is a cloud-based customer/sales support and help desk platform. PayCompass utilizes it to manage sales agent and customer inqui...

Part 1 Options in the top navigation include: Reply, Note (for private notes with team members), Forward, and Close. Tags: Adding a tag to a ticket hel...

Take note of the four callouts to the bottom left of the image.  Attach files to the reply Canned responses - Click here to view canned responses that ...

Dashboard Overview: Familiarize yourself with the Dashboard interface. Understand key sections: Ticket Views, Analytics, Recent Activities. Use the navi...

Auto-assigning tickets The Agent Support team is the only PayCompass team that utilizes the "Enable automatic ticket assignment" feature in Fr...