Support folder
? Purpose: Explain necessary steps for Support Team Members when Mailed Statements are requested for MxConnect Accounts ✔️ Procedure: (In FRESH DESK Ti...
Fri, 24 Jul, 2026 at 7:14 AM
1 Click Create Organization On the Organizations page, click the "Create Organization" status button in the top right-hand corner. ...
Fri, 24 Jul, 2026 at 7:15 AM
? Purpose: Purpose of this card is to summarize the dashboard metrics on MxPOS v2 ***Access the dashboard by navigating to the menu bar on the left-hand s...
Fri, 24 Jul, 2026 at 7:19 AM
This is how a notification from Navigo's Support Portal will look in FreshDesk. Subject will be DBA name - MID - Support Request Type Once yo...
Fri, 24 Jul, 2026 at 7:21 AM
Once logged into Navigo you will click "Support Portal" Once in the support portal (Below), you will see all the support requests made you c...
Fri, 24 Jul, 2026 at 7:22 AM
1 Step 1 Click 'View Batches' 2 Step 2 Click 'Recent' date filer 3 Step 3 Click 'Yesterday' or pr...
Fri, 24 Jul, 2026 at 7:24 AM
Objective: To minimize delays and prevent configuration errors related to fleet entitlements on merchant accounts, submissions on either Valor devices or FD...
Mon, 27 Jul, 2026 at 8:16 AM