Support folder

MX Connect - Excel Filtering for TIN Validation
Once you have downloaded the TIN Invalid Excel highlight the first label row. Once highlighted go to the home section of the Excel taskbar, select "...
Fri, 24 Jul, 2026 at 6:09 AM
MX Connect - TIN Validation Part 1
TIN Validation Process Part 1 Once you have the filtered Excel doc to go off of, you can now begin the process of validating all TIN information on these M...
Fri, 24 Jul, 2026 at 6:10 AM
MX Connect - TIN Validation Process Part 2
See below for how I typically format an email to notify the agent about their TIN invalid MIDs: I like to set these tickets as low priority as they are m...
Fri, 24 Jul, 2026 at 6:11 AM
MX Connect - MID Move Guide
1 Step 1 When doing a MID Move, the first thing you will need to do is download the MID Move excel spreadsheet. Once downloaded, open the MID move ...
Fri, 24 Jul, 2026 at 6:12 AM
MX Connect - Link to Download MID Move Spreadsheet from Support Google Drive
Link to MID Move spreadsheet in Support Drive - https://docs.google.com/spreadsheets/d/1vnZlQGwh4tDNVJVWSXbDzDQNl-8gJBtB/edit?usp=drive_link&ouid=115039...
Fri, 24 Jul, 2026 at 6:13 AM
Evolve - Chargeback Dispute Process
1 Step 1 Click 'MID Reporting' text   2 Step 2 Click 'Disputes' text   3 Step 3 Click 'DETAILS' but...
Fri, 24 Jul, 2026 at 6:28 AM
Evolve - Viewing Statements
1 Step 1 Log into Evolve and search up merchant.   2 Step 2 Click on Merchant   3 Step 3 Click 'MID REPORTING'   ...
Fri, 24 Jul, 2026 at 6:29 AM
FD130-150 Full Download
FD130 /150 Alternate Full Download* Use this procedure to perform a full download on a terminal in which the memory has been cleared. * To Edit touch the b...
Fri, 24 Jul, 2026 at 6:55 AM
Contacting Buypass for FD150 Download Help
? Purpose: This card's purpose is to provide steps and guidance on how to get in touch with First Data Buypass in case of errors when attempting to dow...
Fri, 24 Jul, 2026 at 6:58 AM
High Risk Gateway Functions - 3DS integration to Payvault with Paay
1 Step 1 First login to Paay then Click 'MERCHANTS'.   2 Step 2 Click ' Add Merchant' button   3 Step 3 Inp...
Fri, 24 Jul, 2026 at 7:01 AM